7. RED CROSS - careers.icrc.org

Jobs at the International Committee of the Red Cross

 

1. Radio Operator Supervisor (Beirut (BEY), LB, 26990)

   What we do

   The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

   Purpose

   The Radio Operator Supervisor ensures the delegation’s radio room functions without interruption 24 hours a day. S/he manages the radio operators, participates in security meetings and plays a role in security procedures.

   Accountabilities & Functional responsibilities

   • Organizes and runs the radio room in an assigned location and maintains communications between sites, vehicles and people.
   • Keeps organized track of all messages that pass through the radio room and checks that they have been filed; conducts equipment checks and requests necessary repairs or preventive maintenance.
   • Makes daily updates to the security logbook.
   • Makes sure operators act as relays between fixed, mobile or portable stations in case of communication malfunctions.
   • Briefs all delegation employees on sensible use of radio equipment; reports numbers dialled for private phone calls to the receptionist.
   • Supervises, trains and coordinates all radio operators in the delegation.
   • Draws up the duty schedule on a regular basis – including shifts, days off and holidays – and ensures replacements during absences so that the radio room remains operational 24/7.

   Certifications / Education required

   • Specialized technical degree or non-specialized university degree.

   Professional Experience required

   • 4 years' work experience in a similar field.
   • Excellent knowledge of the country and local terrain.

   Desired profile and skills

   • Leadership: Advanced.
   • Accountability: Advanced.
   • People management: Advanced.
   • Team work & Collaboration: Advanced.
   • Representing the ICRC: Advanced.
   • Beneficiary & Client focused: Proficient.
   • Functional support: Basic
   • Service delivery: Proficient

   Language

   • Arabic: Fluent.
   • English: Full professional working.

   What we offer

   • Salary Package: 2’037 - 2,926 USD/Month (As per ICRC salary scale, salary setting processes will determine fair setting in coherence with the qualifications of the applicant and the requirements of the job).
   • 13th Month of salary paid in December, pro rata basis in accordance with the period worked.
   • Annual Leave: 20 calendar working days of paid leave per year, pro rata basis in accordance with the period worked.
   • Health Insurance: 90% of premium fees under class B, coverage include: Doctor visits, Medicines, Therapy services, etc.)
   • International Retirement Saving Plan (IRSP): a contribution valued at 11.5% of your monthly salary, these savings are paid by the end of service as a lump sum.
   • Other benefits subject to internal rules and regulations: High Cost of Living Allowance (HCLA), Schooling allowance, eyeglasses, designated personal training budget for learning opportunities.

   Additional information

   • Location:Beirut - Lebanon
   • Working Schedule: On rotational basis.
   • Type of contract: Fixed Term, 1 year (Renewable based on performance and need for position).
   • Estimated start date:  ASAP
   • Application deadline:  24/11/2024

   Our Values

   • At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

2. Physician Specialist Emergency Room (Geneva (GVA), CH, 20756)

   What we do

    

   The International Committee of the Red Cross (ICRC) works worldwide to provide humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and at the same time promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

    

   The ICRC has made a commitment to providing high-quality and accountable health programs, crafted to meet professional standards. We have historically focused on people wounded in war and have become highly skilled and knowledgeable in that area, even developing the standards for treating these types of wounds. The emergency room therefore has and will remain a critical part of the ICRC’s support for hospitals.

    

   Your role

    

   As a Physician Specialist Emergency Room, you are part of the ICRC hospital team. You ensure that the weapon-wounded, as well as all medical and surgical emergencies, are treated in a timely and accurate manner according to the principles established by the ICRC. You work in an independent or assisted ICRC hospital structures in often limited/low resources setting with strict security measurements. Your role is to participate in the organization and management of the emergency department, with local health partners, as well as to be the clinical referent for all activities in the department.

    

   Main responsibilities

    

   • Coordinates efficiently all the activities of the emergency department with the ICRC hospital team and the local health partners
   • Organizes and manages the hospital emergency department while ensuring the medical team training
   • Ensures triage of patients to receive appropriate care in due time
   • Provides emergency treatments and coordinates the patients follow up with the required specialists
   • Participates, as a major player, in the implementation of the contingency emergency plan in case of an influx of wounded
   • With the other members of the ICRC surgical team, provides technical advice and supports local counterparts to maintain/develop the local capacities and reach international standards
   • Identifies additional needs to ensure complementary clinical training

    

   Education and experience required

    

   • Strongly motivated by humanitarian work
   • Degree in Medicine and a specialization in Emergency medicine
   • A valid license to practice in your country of residence
   • Minimum of two years’ experience post Emergency speciality degree
   • Current ATLS, ETC, JATEC or EMTS certification or refresher course from within the last five years
   • Proficiency in English. A good command of a second language is a strong asset (French, Spanish, Arabic, Russian or Portuguese)
   • Digital literacy
   • Proven record in healthcare teaching and training

    

   Desired profile and skills

    

   • Able to work under pressure and lead a multicultural team in a challenging environment
   • Good organizational skills, capacity to manage and work within a team
   • Sound knowledge of protocols and guidelines relevant to low-resource settings
   • Previous international humanitarian experience is an asset
   • Clinical experience in pediatrics or pediatric emergency medicine

    

   Our operational context

    

   • In line with the principle of neutrality, the ICRC does not assign personnel to a country of which they are nationals
   • You are in good health and will do a medical check-up prior to departure in the field
   • You are prepared to accept unaccompanied postings (i.e. no spouse, partner, children or dependents) for at least the first 24 months.
   • In line with our security guidelines, you hold a manual driving license

    

   Our offer

    

   • Rewarding work in a humanitarian and multicultural environment
   • A two-week orientation course and other opportunities for further in-house training
   • Competitive employment package with attractive social benefits
   • Be part of the ICRC talent pool and be contacted for future assignments globally

    

   How to join

    

   Ready to apply? You will need to upload your resume and a cover letter as well as copies of your diplomas and certifications, valid license to practice, passport and driving license.

    

   Deadline to apply: 24.11.2024

    

   We welcome applications from all qualified candidates. The ICRC values diversity and is committed to creating an inclusive working environment.

3. Wathab Engineer 2 (800699) (Aden (ADE), YE, 26719)

   What we do

   The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

   Purpose

   Urban Water Engineer supports all aspects of the program, reporting to the MYMP Project Manager and deputizing them in their absence.  They maintain strong local connections to partners (MWE) and stakeholders, contributing knowledge and history of the water and wastewater systems and the institutions which manage them.  They support the engagement of external consultants and third-party contributors, facilitating field visits, analysis, and consultation processes. 

   Accountabilities & Functional responsibilities

   • Functional Responsibilities:
     •    Supports the MYMP Project Manager in the management of Aden City Water program.
     •    Maintains working relationships and professional dialogue with partnership counterparts in Ministry of Water and Environment (MWE), Local Water and Sanitation Corporation of Aden (LWSCA), and the National Water Resource Authority (NWRA).
     •    Follows up and administers the Partnership Agreement between ICRC and MWE for Aden City Water program.
     •    Drafts contractual documents, including terms of reference, tender, negotiations, and contracts.
     •    Facilitates field visits for consultants and third-party contributors.
     •    Advises MYMP Project Manager on Yemen context, specifically Aden stakeholders
     •    Maintains a sectoral awareness of water and wastewater projects, initiatives, interests, and other activities related to Aden City Water Program

   Desired profile and skills

   • Strongly motivated by humanitarian work
   • Able to work under pressure in a potentially dangerous environment

   Additional information

   • Type of role: Regular
   • Working rate: 100%
   • Starting date: [[05.01.2025]]
   • Location: [[ADEN]]
   • Length of assignment: [[6 Months]]
   • Application deadline: 02/12/2024
   • For Yemeni Nationality Only

   Our Values

   • At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

   Reports to (role)

   Reports directly to the MYMP Project Manager as Line and Functional Manager.

    

   People management responsibilities

   No

   Scope & Impact

   •    Manages tasks or components within an MYMP project with limited coaching and support.
   •    Works within the geographical remit of Aden Mission
   •    Contributes knowledge of urban water and wastewater systems
   •    Contributes knowledge of stakeholder and political context pertaining to Aden City Water program

   Relationships

     •    Internally, daily contact with delegation employees related to the planning, development, and administration of project components. 
     •    Externally, interacts with project partners, government departments, stakeholders, donors, and development agencies; interacts with or manages national and international consultants, contractors, and other suppliers; develops and maintains local and regional contacts related to urban water and essential services.

   Certifications / Education required

   • University degree in water, civil, electrical, mechanical engineering, hydrology, geology, or similar.
   •    Proficient in use of ICT tools and project management software (MS project)
   •    Excellent command (spoken and written) of English, with knowledge of Arabic as an asset.  

   Professional Experience required

   •    Minimum 10 years of professional experience in a related field with a humanitarian organization (NGO, INGO, others) or government sector/utility.
   •    Experience of working with water utilities and regulatory bodies a strong asset
   •    Comprehensive knowledge of Aden water and wastewater systems and relevant stakeholders
   •    Strongly motivated by humanitarian work.
   •    Excellent communication, organization, and project management skills.

   Competencies

   • Water Services in Urban Areas
   • Water Services in Rural Areas
   • Energy Supply
   • Project Site Supervision
   • Public health engineering in places of detention
   • Sanitation and Waste Management
   • Emergencies response and Disasters management
   • Project Scope Management
   • Construction and Civil works

4. Protection of Family Links Field Officer 2 (801330) (Afg Center (AFC), AF, 26961)

   Purpose

   The Protection of Family Links Field Officer 2 supports the implementation and monitoring of ICRC restoring family links (PFL) activities. S/he ensures that the visitors and/or callers leave with a positive impression of the ICRC and that the ICRC understands the visitors and/or callers needs and can respond to them appropriately.

   Accountabilities & Functional responsibilities

   •    Carries out PFL activities under the direct supervision of the AFC PFL Team Leader and overall supervision of Deputy Protection Coordinator- AFC.
   •    Contributes to analyses of security, socio-economic cultural and political environment in the AoR of AFC SD, shares relevant information with team members and reports any changes in the situation.
   •    Contributes to the design and implementation of projects. 
   •    Collects, compiles, and translates PFL-related information, paying due attention to staff risk management requirements.
   •    Contributes to building capacity of Afghan Red Crescent Society (ARCS) in the field of PFL file through consistent communication and scheduled meetings.
   •    Analyses data and contributes to written internal reports; assists institutional exercises relating to planning, budgeting and monitoring programmes.
   •    Assist in preparing, documenting, and monitoring both internal and external meetings. Also engages in preparing for, attending and reporting on all aspects of field visits. 
   •    Develops and maintains contact with municipal/regional authorities, local/regional National Society branches, the local population and suppliers.
   •    May support and supervise staff in the implementation and monitoring of field projects.
   •    Ensures the sustainability of their work and puts in place a system for archiving their work for the purposes of institutional memory. 
   •    Receives visits and/or calls and provides the primary contact between the visitors and/or callers and ICRC.
    

   Our Values

   • At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

   Reports to (role)

   • Protection of Family Links Field Officer 3
   • Protection of Family Links Delegate 2
   • Protection of Family Links Team Leader

   People management responsibilities

   No

   Scope & Impact

   • Geographical remit: Local, national
   • In charge of small- or medium-scale PFL activites.
   • May contribute to the management of the PFL budget especially in link with the cooperation with the NS (capacity building, trainings, payment of salaries)
   • May manage a team of PFL Field Officers 1 (CTA Bureau)

   Relationships

   • Internally, interacts with colleagues on matters relating to PFL.
   • Externally, interacts with a network of contacts at the local level, such as authorities and civilians, under the supervision of the line manager and subject to a staff risk management requirements.

   Certifications / Education required

   • University degree in a relevant field such as management, political science, and international relations.
   • Fluent (min C1) in English and fluent in local languages (Pashto, Dari)
   • Computer proficiency

   Professional Experience required

   • Typically, 3-5 years' of relevant professional experience
   • 1–2 years’ experience with the ICRC or another humanitarian agency an asset.
   • Staff management experience is an asset.
   • Good understanding of ICRC programs, especially Protection
   • Experience in an ICRC operation is an asset.
   • Sound knowledge of the political, social and media environment in the country/region covered.

5. Junior Digital Learning Officer (Belgrade Shared Services Centr, RS, 26913)

   What we do

   The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

   Our Values

   At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

   Purpose

   The Junior Digital Learning Officer (DLO1) is an entry-level position within the Digital Learning Officer team at the Belgrade Shared Services Centre (BSSC), part of Global Shared Services (GSS). DLO1 will support the production of digital learning solutions, focusing on building technical skills in digital learning tools, content production, and project execution under the guidance of more experienced DLOs. This role is designed as a development opportunity for individuals seeking to grow within digital learning production.

   Accountabilities & Functional responsibilities

   • Supports digital learning production processes by creating, editing, and finalizing e-learning modules based on pre-approved content
   • Assists in localization efforts, adapting courses for multiple languages and contexts in collaboration with translation teams
   • Participates in content updates, ensuring courses remain current by updating text, images, and multimedia elements
   • Assists senior DLOs with quality assurance (QA) testing to ensure courses meet technical standards and function effectively
   • Provides support in preparing learning content, assisting SMEs and LFPs to ensure materials are production-ready

   Professional Experience required / Certifications / Education required

   • Educational background in digital learning, multimedia design, or a related field
   • Experience with authoring tools (e.g., Articulate, Elucidat, Vyond) and familiarity with Learning Management Systems
   • Excellent communication skills, teamwork-oriented, and keen to learn and adapt.
   • Proficient in English (additional languages are an asset)
   • Detail-oriented, with strong organizational skills and the ability to meet deadlines
   • Ability to work collaboratively with senior team members and internal stakeholders

   What we offer

   • Work and progressive professional development in an exciting international environment
   • An inspiring opportunity to practice your profession in a humanitarian and multicultural organization
   • Stimulating benefits package

   Additional information

   • Type of role: Digital Learning Officer 1 (801092)
   • Working rate: 100%
   • Location: Belgrade Shared Services Centre (BSSC), Tresnjinog cveta 1, Belgrade
   • Job level: B2
   • Length of assignment: Open-ended
   • Type of position: Resident (The vacancy is open only for persons with Serbian citizenship or personal work permit in the Republic of Serbia)
   • Application deadline: 02.12.2024.

    

   The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.

    

   If you are interested in this position, please send us your CV and Motivation letter in English.

   Only shortlisted candidates will be contacted.

6. Pashto Interpreter (Geneva (GVA), CH, 23660)

   What we do

    

   The International Committee of the Red Cross (ICRC) works worldwide to provide humanitarian protection and assistance to people affected by conflict and armed violence. We take action in response to emergencies and at the same time promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

   Role description

    

   Visiting detainees, re-uniting families separated by conflict, organising emergency relief aid and talking to combatants about their responsibilities under the Geneva Conventions are all in day’s work for the ICRC. As an interpreter, you will be the vital communication link enabling ICRC delegates to carry out these protection-related activities.

   Main responsibilities

    

   • Oral interpretation: from Pashto to English and vice versa during confidential interviews with people deprived of liberty, ICRC institutional dissemination, ICRC dialogue with authorities, activities to establish the family links which includes delivering Red Cross messages, family tracing and visits to families of detainees.
   • Written translation: translation of Pashto language (newspaper articles, correspondence, etc.) into written English.
   • Analysis and reporting as required: analysis of conditions of detention, security and other matters relating to the ICRC's mandate.
      

   Desired profile and skills

    

   • Very good command of English and Pashto.
   • 2 years of professional experience. Previous interpreter or translator experience is an advantage.
   • Strongly motivated by humanitarian work.
   • Able to work under pressure in a potentially dangerous environment.
   • Open-minded and adaptable.
   • University education/degree in interpretation or translation is an advantage.
      

   Our operational & field constraints

    

   • In line with the principle of neutrality, the ICRC does not assign personnel to a country of which they are nationals.
   • Candidates must be in good health and will have to do a medical check-up prior to departure in the field.
   • Candidates must possess a driving licence (for manual transmission vehicles).
   • Candidates must be prepared to accept unaccompanied postings (i.e. no spouse, partner, children or dependents) for the first two missions (minimum 12 months each) or total of 24 months.

   What we offer

    

   • Rewarding work in a humanitarian and multicultural environment.
   • A two-week orientation course and other opportunities for further in-house training.
   • Attractive social benefits.
   • Length of assignment: 12 months.
   • Join an ICRC talent pool and be considered for future assignments elsewhere.

   
   The ICRC values diversity and is committed to creating an inclusive environment. We welcome applications from all qualified candidates!

7. PACSS Deployment Team Leader (Manila Shared Services Centre , PH, 26922)

   What we do

   The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

   Purpose

   The Deployment Services manage the movement of employees under Swiss contracts, from one assignment to another, and oversees the related administrative tasks to ensure smooth transitions and compliance throughout the deployment process.

    

   The Deployment Team Leader provides leadership, support and guidance to a team composed of Global Mobility Officers, Contract Administration Officers, and Remuneration Specialists who are responsible in conducting the processes and task within the Deployment Services. They are responsible for efficient and effective planning, monitoring and delivery of end-to-end service by the team. They ensure consistency of their service delivery in line with the defined service level agreements (SLA) and in accordance with ICRC policies and Swiss Labour laws.

   Relationships

   • Internally, interacts with employees, fellow members of PACSS, HR teams at headquarters and in the field, Business Process Owners (BPO), HR Managers (HRM), HR Partners (HRP), Talent Managers (TM), and HR service providers
   • Externally, may interact with external suppliers and service providers

   Accountabilities & Functional responsibilities

   • Responsible for the day-to-day management of the team composed of five up to eight HR Administration Officers
   • Responsible for the end-to-end processing of deployments in line with the SLA
   • Accountable for ensuring processes and workflows are applied consistently within the team
   • Seek and implement continuous improvement opportunities to ensure the team maximizes service and efficiency at all times
   • Produces quality reports and evaluates activities against key performance indicators
   • Liaises with the employees, Talent Managers, HR Managers, and BPOs for any issues and propose changes to improve service delivery and manage individual cases
   • Conducts root cause analysis in collaboration with the Quality Assurance Officer and develops action plans to address identified issues, ensuring timely resolution and continuous improvement
   • Implements solutions at an intermediate level, resolving complex cases using feedback from process experts, making informed decisions based on thorough understanding and assessment of the situation
   • Supports and directs the team on quality issues or exceptional queries, and when necessary, escalates cases to the Service Delivery Manager (SDM) or BPO
   • Is responsible, with the SDM, for taking measures to implement audit recommendations

    

   People Management Responsibilities 

   • Understands and supervises the Performance Management & Development (PMD) activities for employees under their supervision
   • Engages in ongoing and continuous feedback and support, particularly for employees under their supervision, but also other staff members
   • Organizes regular meetings within their team to ensure optimal coordination of the work and proper flow of information
   • Ensures that job descriptions for employees under their supervision are up to date; seeks feedback and support from the HR Department if needed
   • Plans and coordinates the annual leave of the employees under their supervision ensuring continuity of the operations throughout the year and making sure that there are no outstanding holiday balances at the end of the year
   • Coordinates and supports the employees under their supervision in their personal development by coaching and advising them on internal and external training and development possibilities

    

   Additional Duties

   • Follows up on all work-related messages and correspondence with the relevant contacts and departments
   • Takes responsibility for their own professional learning and development
   • Participate in projects, as necessary
   • If necessary and upon request, provide ad hoc administrative tasks for the unit or department
   • Being proactive with continuous improvement propositions for the team’s management processes and / or more generally the PAC Administration

   Selection Requirements

   • University/bachelor’s degree
   • Proficient computer skills, including in-depth knowledge of Microsoft Office suite (Outlook, Word, Excel, PowerPoint) and SharePoint
   • Good command of spoken and written English
   • Typically, six to nine years overall professional experience
   • At least three years providing services in an international organization or company, ideally in a shared service environment
   • Experience in change management a strong asset
   • Knowledge in establishing goals, key performance indicators, and service level agreements
   • Confirmed experience in managing a team

   What we offer

   • Diverse and humanitarian-minded workforce
   • An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide
   • Training opportunities
   • Flexible work schedule

   Our Values

   At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

   Application Reminders

   If this sounds like a good fit for you, kindly apply through the Apply now button below and attach a copy of your updated and comprehensive resume along with your motivation letter.
   -
   Deadline of Application: 1 December 2024
   Target Start Date: Immediately
   Office Address: 32/F BDO Life Megaplaza, 358 Sen. Gil Puyat Ave., Makati City, Philippines
   -
   Only shortlisted candidates will be notified.
   This vacancy is open for Philippine residents only.

8. Communication or Comm/Prevention Manager 1 (800028) (Belgrade (BEL), RS, 26904)

   What we do

   The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We act in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

   Purpose

   The International Committee of the Red Cross (ICRC) and its Belgrade Regional Delegation wishes to advise all potential candidates of the opening of a full-time position for:

    

   WESTERN BALKANS COMMUNICATIONS MANAGER

    

   We are seeking a dynamic and experienced Regional Communication Manager to oversee communication strategies and public relations efforts in the Western Balkans. The primary goal of this role is to strengthen the ICRC’s engagement with various audiences, ensuring effective communication of our humanitarian mission. The ideal candidate will have exceptional analytical skills to assess the region’s evolving political, social, and humanitarian landscape, while also leading public and digital communication initiatives.

   Main responsibilities

   • Develop and implement communication strategies that align with ICRC’s global mission and regional priorities.
   • Monitor and provide in-depth analysis of the political, social, and humanitarian situation in the region, identifying emerging trends and advising on communication approaches.
   • Lead and manage ICRC communication projects from initiation to evaluation, ensuring timely execution within budget, and aligning with ICRC’s institutional goals.
   • Oversee ICRC public communication efforts, including media relations, crisis communication, and public outreach, ensuring clear and consistent messaging.
   • Acts as ICRC media lead for the sub-region, working closely with the ICRC spokesperson.
   • Lead ICRC digital communication strategies in the sub region, including content creation for social media platforms, online campaigns, and multimedia projects.
   • Contributes to building and maintaining strong relationships with media, communication government officials, NGOs, and other key stakeholders to increase visibility and impact.
   • Coordinate with ICRC departments to align communication strategies with operational and humanitarian goals.
   • Prepare and deliver reports on communication outcomes, analysing data to optimize future approaches and deliveries.

   Experience required

   • Bachelor’s or master’s degree in communications, International Relations, Political Science, or a related field.
   • At least 5 years of experience in communications, preferably in the humanitarian sector or within international organizations.
   • Proven experience in analysing complex political, social and humanitarian issues, and reporting on the same.
   • Strong project management experience, including leading national or regional communication projects and initiatives.
   • Demonstrated success in public communication, media relations, and crisis communication.

   Desired profile and skills

   • Excellent communication and interpersonal skills, with proven experience working both in teams and independently under tight deadlines.
   • Ability to quickly master complex topics and translate them into clear, impactful messages.
   • Strong analytical and reporting skills.
   • Deep knowledge of the political, social, and cultural environment in the region.
   • Proficient in MS Office, including MS Publisher.
   • Sound knowledge of digital communication tools and platforms, with a track record of successful online campaigns and content management.
   • Knowledge of graphic design and producing audio-visual content, particularly for social media is a strong asset.
   • Sound understanding of the International Red Cross and Red Crescent Movement and its mandate.

   Additional information

   • The selected candidate will work closely with ICRC staff in the region and report to the heads of the three ICRC structures in the Western Balkans.
   • The position is based in Belgrade Regional Delegation (Vladimira Popovica 38-40, Novi Beograd), with occasional travel within the region and internationally as required.
   • Candidates must be citizens of Serbia or holders of work permit of the Republic of Serbia.
   • Fluency in English and local languages is required. French is an asset.
   • The ICRC is an equal opportunity employer, encouraging applications from diverse backgrounds.
   • Type of contract: open-ended, 40 hours per week (full-time position)
   • Application deadline: 1 December 2024

    

   Please include a motivation letter (no longer than one page), a detailed CV, and any other relevant documents.

   Only shortlisted candidates will be contacted.

9. Rewards Team Leader (Manila Shared Services Centre , PH, 26924)

   What we do

   The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

   Purpose

   The Rewards team manages the employee services under compensation, benefits, social & health insurances, family entitlements, and leaves & absences, and the business service for annual salary review (ASR), salary scales, and job role maintenance.

    

   The Rewards Team Leader provides leadership, support and guidance to a team composed of Compensation Data & Analytics Officer, Insurance, Absence, and Family Specialists who are responsible in conducting the processes and task within the Rewards services. They are responsible for efficient and effective planning, monitoring and delivery of end-to-end service by the team. They ensure consistency of their service delivery in line with the defined service level agreements (SLA) and in accordance with ICRC policies and Swiss Labour laws.

   Relationships

   • Internally, interacts with employees, fellow members of PACSS, HR teams at headquarters and in the field, Business Process Owners (BPO), Compensation & Benefits (C&B) Managers, HR Managers (HRM), HR Partners (HRP), Talent Managers (TM), and HR service providers
   • Externally, may interact with external suppliers and service providers

   Accountabilities & Functional responsibilities

   • Responsible for the day-to-day management of the team composed of five up to eight HR Administration Specialist and Compensation Data & Analytics Officers
   • Accountable for the end-to-end processing of tasks and requests within the Rewards services in line with the SLA
   • Accountable for ensuring processes and workflows are applied consistently within the team
   • Seek and implement continuous improvement opportunities to ensure the team maximizes service and efficiency at all times
   • Produces quality reports and evaluates activities against key performance indicators
   • Liaises with the employees, C&B Managers, Talent Managers, HR Managers, and BPOs for any issues and propose changes to improve service delivery and manage individual cases
   • Conducts root cause analysis in collaboration with the Quality Assurance Officer and develops action plans to address identified issues, ensuring timely resolution and continuous improvement
   • Implements solutions at an intermediate level, resolving complex cases using feedback from process experts, making informed decisions based on thorough understanding and assessment of the situation
   • Supports and directs the team on quality issues or exceptional queries, and when necessary, escalates cases to the Service Delivery Manager (SDM) or BPO
   • Is responsible, with the SDM, for taking measures to implement audit recommendations

    

   People Management 

   • Understands and supervises the Performance Management & Development (PMD) activities for employees under their supervision
   • Engages in ongoing and continuous feedback and support, particularly for employees under their supervision, but also other staff members
   • Organizes regular meetings within their team to ensure optimal coordination of the work and proper flow of information
   • Ensures that job descriptions for employees under their supervision are up to date; seeks feedback and support from the HR Department if needed
   • Plans and coordinates the annual leave of the employees under their supervision ensuring continuity of the operations throughout the year and making sure that there are no outstanding holiday balances at the end of the year
   • Coordinates and supports the employees under their supervision in their personal development by coaching and advising them on internal and external training and development possibilities

    

   Additional Duties

   • Follows up on all work-related messages and correspondence with the relevant contacts and departments
   • Takes responsibility for their own professional learning and development
   • Participate in projects, as necessary
   • If necessary and upon request, provide ad hoc administrative tasks for the unit or department
   • Being proactive with continuous improvement propositions for the team’s management processes and / or more generally the PAC Administration

   Selection Requirements

   • University/bachelor’s degree
   • Proficient computer skills, including in-depth knowledge of Microsoft Office suite (Outlook, Word, Excel, PowerPoint) and SharePoint
   • Good command of spoken and written English
   • Typically, six to nine years overall professional experience
   • At least three years providing services in an international organization or company, ideally in a shared service environment
   • Experience in change management a strong asset
   • Knowledge in establishing goals, key performance indicators, and service level agreements
   • Confirmed experience in managing a team

   What we offer

   • Diverse and humanitarian-minded workforce
   • An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide
   • Training opportunities
   • Flexible work schedule

   Our Values

   At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

   Application Reminders

   If this sounds like a good fit for you, kindly apply through the Apply now button below and attach a copy of your updated and comprehensive resume along with your motivation letter.
   -
   Deadline of Application: 1 December 2024
   Target Start Date: Immediately
   Office Address: 32/F BDO Life Megaplaza, 358 Sen. Gil Puyat Ave., Makati City, Philippines
   -
   Only shortlisted candidates will be notified.
   This vacancy is open for Philippine residents only.

10. Personal & Professional Information Team Leader (Manila Shared Services Centre , PH, 26923)

    What we do

    The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

    Purpose

    The Personal & Professional Information (PPI) team is responsible for the HR administrative processing of employee data specific to changes in their personal and professional life events, such as attestation requests, activity rate, marital status, address, and emergency contact information.

     

    The PPI Team Leader provides leadership, support and guidance to a team composed of PPI HR Administration Officers who are responsible in conducting the processes and task within the PPI services. They are responsible for efficient and effective planning, monitoring and delivery of end-to-end service by the team. They ensure consistency of their service delivery in line with the defined service level agreements (SLA) and in accordance with ICRC policies and Swiss Labour laws.

    Partnerships

    • Internally, interacts with employees, fellow members of PACSS, HR teams at headquarters and in the field, Business Process Owners (BPO), HR Managers (HRM), HR Partners (HRP), Talent Managers (TM), and HR service providers
    • Externally, may interact with external suppliers and service providers

    Accountabilities & Functional responsibilities

    • Responsible for the day-to-day management of the team composed of five up to eight HR Administration Officers
    • Responsible for the end-to-end processing of PPI services in line with the SLA
    • Accountable for ensuring processes and workflows are applied consistently within the team
    • Seek and implement continuous improvement opportunities to ensure the team maximizes service and efficiency at all times
    • Produces quality reports and evaluates activities against key performance indicators
    • Liaises with the employees, Talent Managers, HR Managers, and BPOs for any issues and propose changes to improve service delivery and manage individual cases
    • Conducts root cause analysis in collaboration with the Quality Assurance Officer and develops action plans to address identified issues, ensuring timely resolution and continuous improvement
    • Implements solutions at an intermediate level, resolving complex cases using feedback from process experts, making informed decisions based on thorough understanding and assessment of the situation
    • Supports and directs the team on quality issues or exceptional queries, and when necessary, escalates cases to the Service Delivery Manager (SDM) or BPO
    • Is responsible, with the SDM, for taking measures to implement audit recommendations

     

    People Management 

    • Understands and supervises the Performance Management & Development (PMD) activities for employees under their supervision
    • Engages in ongoing and continuous feedback and support, particularly for employees under their supervision, but also other staff members
    • Organizes regular meetings within their team to ensure optimal coordination of the work and proper flow of information
    • Ensures that job descriptions for employees under their supervision are up to date; seeks feedback and support from the HR Department if needed
    • Plans and coordinates the annual leave of the employees under their supervision ensuring continuity of the operations throughout the year and making sure that there are no outstanding holiday balances at the end of the year
    • Coordinates and supports the employees under their supervision in their personal development by coaching and advising them on internal and external training and development possibilities

     

    Additional Duties

    • Follows up on all work-related messages and correspondence with the relevant contacts and departments
    • Takes responsibility for their own professional learning and development
    • Participate in projects, as necessary
    • If necessary and upon request, provide ad hoc administrative tasks for the unit or department
    • Being proactive with continuous improvement propositions for the team’s management processes and / or more generally the PAC Administration

     

    Authority and Powers of Attorney

    • Can sign administrative documents issued by the PPI team

    Selection Requirements

    • University/bachelor’s degree
    • Proficient computer skills, including in-depth knowledge of Microsoft Office suite (Outlook, Word, Excel, PowerPoint) and SharePoint
    • Good command of spoken and written English
    • Typically, six to nine years overall professional experience
    • At least three years providing services in an international organization or company, ideally in a shared service environment
    • Experience in change management a strong asset
    • Knowledge in establishing goals, key performance indicators, and service level agreements
    • Confirmed experience in managing a team

    What we offer

    • Diverse and humanitarian-minded workforce
    • An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide
    • Training opportunities
    • Flexible work schedule

    Our Values

    At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

    Application Reminders

    If this sounds like a good fit for you, kindly apply through the Apply now button below and attach a copy of your updated and comprehensive resume along with your motivation letter.
    -
    Deadline of Application: 1 December 2024
    Target Start Date: Immediately
    Office Address: 32/F BDO Life Megaplaza, 358 Sen. Gil Puyat Ave., Makati City, Philippines
    -
    Only shortlisted candidates will be notified.
    This vacancy is open for Philippine residents only.

11. Risk and Assurance Manager (Geneva (GVA), CH, 26822)

    What we do

     

    The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

    Purpose of the position

     

    The Support and Digital Transformation (SDT) department’s primary focus is to ensure robust support to programs and operations by effectively delivering on various services; information and data, delivery of goods and services, financials, the provision of Shared Services and driving ICRC digital transformation. The synergies derived from the combined support functions provides an opportunity for the expansion of the scope of simplification of end-to-end processes and the strengthening of ICRC’s backbone.

     

    ​Reporting to the Operating Manager, the Risk and Assurance Manager is responsible for coordinating all risk and assurance activities within the SDT. The specialist provides expertise and support to the management and staff of the Technology and Information (T & I) and Digital Transformation and Data (DTD) divisions in the design, implementation, and monitoring of effective risk management practices, including with risk-based internal controls.

    Accountabilities and Functional responsibilities (1/2)

     

    • Supports management of T & I and DTD Divisions on the identification, analysis, and evaluation of key risks in line with acceptable risk criteria.
    • Ensures that clear ownership of key risks is assigned with actionable mitigation plans, regularly following up on progress and facilitates coordination among all relevant stakeholders.
    • Ensures that both the departmental and divisional risk registers are up to date and accessible to all risk owners.
    • Provides consolidated risk analyses and reports to the SDT Management and contributes to organizational reporting on risk and assurance activities led by the Ethics, Risk and Compliance Office and escalates significant risks (including control weaknesses) as necessary.
    • Promotes a risk-aware mindset through the provision of guidance, communication, support and training to managers, staff and key stakeholders, to equip them to fulfil their responsibilities in the management of key risks and implementation of adequate controls.
    • Supports the identification of key business processes in T & I and DTD_Data and guides prioritization for their review and documentation with business-process owners. Ensures key business-process maps, risk and control documentation is complete and up to date in ICRC’s enterprise architecture tool.

    Accountabilities and Functional responsibilities (2/2)

     

    • Conducts field visits to understand the context and assesses the effectiveness of risk-mitigation measures; advises delegation managers and staff on improving risk-management practices and controls. Challenges the effectiveness of risk-management practices and recommends process improvements and automation to make internal controls more effective and efficient
    • Acts as a key contact for the Control Testing and Monitoring Unit, external and internal auditors, and other assurance providers for T & I and DTD
    • Coordinates internal and external audit engagements and other similar assurance activities and provides support to T & I and DTD Management in the development of effective action plans to address internal control weaknesses
    • Follows up on all outstanding audit points raised in Internal audit reports, management letters and other assurance reports to ensure that all committed action points have been implemented
    • Collaborates with other risk and assurance functions and relevant internal stakeholders to share best practices and knowledge, identify potential synergies to address cross-cutting risks and issues, and work on global initiatives to improve risk-management practices and the internal control system

    Desired profile and skills

     

    • Highly developed cultural awareness, ability to work well in a diverse, international environment and to build strong, inclusive global networks. Strong motivation to support the ICRC's diversity and inclusion ambitions.
    • Ability to investigate, analyze and contextualize issues, identifying key points to be addressed and simple plans to resolve problems.
    • Excellent attention to detail and the ability to plan and follow tasks and ideas through to completion.
    • Ability to work in a fast-paced environment, adapt work plans, manage competing priorities and meet deadlines. 
    • Strong capacity and interest in relationship building at every level of the organization and in delivering with others.
    • Highly resilient and comfortable with change while operating under your own initiative and at pace.
    • Excellent interpersonal skills, including influencing and negotiation.

    Education required

     

    • Master’s degree in Business Administration, IT or other similar degree is compulsory
    • Certification in Risk Management (e.g., Certification in Risk Management Assurance (CRMA), Certified in Risk and Information Systems Control (CRISC)) and/ or other similar qualifications such as Certified Public Accountant (CPA), Certified Internal Auditor (CIA), or equivalent practical experience.
    • Certification in project management or equivalent practical experience is an asset.
    • Certification in process design and re-engineering (e.g., Lean Six Sigma), or equivalent on-the-ground experience is an asset.
    • Computer proficiency; knowledge of computer-assisted audit techniques (CAATs), e.g., Erwin, IDEA software, an added advantage is an asset.
    • Fluency in verbal and written English is required and knowledge of French and/or other language is an asset

    Professional Experience required

     

    • Eight to twelve years of overall professional experience is required
    • Five to ten years of work experience, in risk management, compliance or audit role is required
    • Two to five years of work experience, in the humanitarian sector or with a recognized international organization (ICRC experience a plus)
    • At least two years’ experience providing risk management expertise to the Information and Technology department/division or occupying other relevant function(s) within the Information, technology and/or data and digitalization departments/divisions is required

    Relationships

     

    • Internally, interacts with other risk and assurance teams, division/department managers and staff, business-process owners, the control, testing and monitoring team, the Ethics, Risk and Compliance Office, the Internal Audit Unit and Legal Counsel.
    • Externally, may interact with donors and external auditors and other assurance players.

    Additional information

     

    • Type of role: Headquarters
    • Working rate: 100%
    • Starting date: ASAP
    • Location: Geneva
    • Job level: C2
    • Length of assignment: until 31st May 2028 
    • Type of position: Long-Term Assignment 
    • Application deadline: Sunday, 8th Dec 2024
       

    The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.

12. Data & Analytics Specialist (Belgrade Shared Services Centr, RS, 26909)

    What we do

    The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

    Our Values

    At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

    Purpose

    The ICRC is actively working to improve its accountability to affected populations (AP). Aside from the continuous inclusion of AP in all stages of the program cycle, there is a recognition that AP access to the ICRC cannot be restricted to face-to-face interactions during ICRC field trips.

     

    The Community Contact Centers (CCC) project was launched at ICRC Headquarters with the objective to standardize ICRC field-based initiatives of humanitarian hotline. As of 2021, the CCC initiative has become operational, focusing on system resilience, deployments to new countries and on product enhancements.

     

    The Data & Analytics Specialistwill play a key role in maintaining quality across Community Contact Centers by establishing and enforcing data quality standards and ensuring that performance metrics accurately reflect the Community Contact Centers' operations. Additionally, ongoing support in data analysis will help teams identify areas for improvement and drive better decision-making.

    The ICRC is actively working to improve its accountability to affected populations (AP). Aside from the continuous inclusion of AP in all stages of the program cycle, there is a recognition that AP access to the ICRC cannot be restricted to face-to-face interactions during ICRC field trips.

     

    Accountabilities & Functional responsibilities

    • Applies best practices, standards, guidelines and templates for data management and analytics, and works on continuous improvement
    • Ensures compliance with established internal and external needs and regulations
    • Keeps Data Management documentation updated and coaches CCC Supervisors in new activities

     

    Data Quality:

    • Assists in improving, developing & applying data quality monitoring processes & tools (dashboards etc) and contributes where appropriate in DQ controls automation
    • Monitors and implements corrective actions for data quality issues and analyzes trends to report  findings to stakeholders for necessary corrections

     

    Data Analytics:

    • Assists CCCs in delegations in reflecting on their performance measures and improvements, providing ongoing support with data analysis
    • Ensures data coherence with field reports, particularly for institutional reporting

     

    Data Support:

    • Ensures smooth data entry across various systems and contributes to the development of data models and usage of the referential data that supports analysis
    • Contributes to the definition of the overall testing strategy and participates to the User Acceptance Test (UAT) campaigns. Executes testing of data, reporting and analytical reports

     

    Functional support:

    • Identifies, diagnoses and resolves functional problems with the CCC tool, escalates complex queries / problems  if necessary
    • Ensures that all CCC users have the correct access rights and supports CCC implementation through training and material improvement

    Professional Experience required / Certifications / Education required

    • University degree in Data Science, Information Management System, Economics, Business, Technical Science, or equivalent studies, along with at least 3 years of experience in data management and analysis and exposure in various business management systems.
    • Excellent interpersonal skills and capacity to integrate, and work, in a multidisciplinary environment
    • Knowledge of Business Intelligence (BI) Tools (e.g., Tableau, Power BI) and/or SQL language.
    • Excellent written and oral communication skills with ability to effectively communicate complex concepts in non-technical terms
    • Excellent command of English; knowledge of French is an asset

    Assets

    • Experience with the ICRC, with the Red Cross and Red Crescent Movement or with a humanitarian organization
    • Experience in end-user support (technical or functional)
    • Experience in training delivery and/or development of training materials
    • Knowledge of Customer Relationship Management (CRM) Tools (MS Dynamics or similar)
    • Knowledge of Support Ticket System (Azure DevOps Server, Jira, Service Now etc.)

    What we offer

    • Work and progressive professional development in an exciting international environment
    • An inspiring opportunity to practice your profession in a humanitarian and multicultural organization
    • Stimulating benefits package

    Additional information

    • Type of role: Data & Analytics Manager 1 (801049)
    • Working rate: 100%
    • Location: BSSC (Tresnjinog cveta 1, Belgrade)
    • Job level: B3
    • Length of assignment: Open - Ended
    • Type of position: Resident (The vacancy is open only for persons with Serbian citizenship or personal work permit in the Republic of Serbia)
    • Application deadline: 29.11.2024.

     

     

    The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates. If you are interested in this position, please send us your CV and Motivation letter in English. 

     

    Only shortlisted candidates will be contacted.

13. Accountant (Multiple Positions) (Manila Shared Services Centre , PH, 25410)

    What we do

    The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

    Purpose

    Accountant 2 is responsible for the management of field accounts payable and general ledger files, recording, analysing, and reconciling of all accounting records in JDE/IRIS. H/she is responsible for the financial closing and reporting of accounts of the delegations under her/his area of responsibility.

    Relationships

    • Internally interacts and works closely with the finance teams in the field delegations, teams in the Financial shared services and other internal stakeholders to be able to deliver the accounting services.
    • Externally, interacts with banks, suppliers, and tax authorities on a case-by-case basis.

    Accountabilities & Functional responsibilities

    • Receives invoices from the field delegations, verifies its quality and completeness.
    • Prepares and records accounting entries in the accounting software (IRIS/JDE/PPS) in timely manner.
    • Establishes and ensures accurate bookkeeping and archiving with appropriate supporting documents.
    • Performs the cash and bank reconciliations in IRIS/JDE on a regular basis.
    • Performs integrity checks of accounting entries and account balances.
    • Ensures accuracy and completeness of accounting transactions in accordance with financial procedures.
    • Ensures maintenance of sound accounting documentation to meet external and internal audit requirements.
    • Identifies anomalies or other issues and proposes solutions to his/her supervisor. 
    • Participates in annual and monthly closing activities.
    • Applies and complies with all administrative and financial procedures and deadlines.
    • Performs voucher matching of supply chain goods and performs CUPR adjustment entries to clear open receipts. 
    • Performs accounting corrections and adjustments when needed. 
    • Monitors, reconciles, and consolidates balance sheet accounts of Field delegations/sites. 
    • Prepares and consolidates monthly List of Accounts for Reconciliation and Confirmation (LARC). 
    • Prepares weekly/monthly or annually accounting reports as per the needs.
    • Uploads the finalized/validated accounting vouchers and supporting documents to Ms Azure. 
    • Performs other accounting tasks as directed by her/his supervisor.
       

    Additional Duties

    • Handles payments of invoices through on-line banking and monitor payment requests (upon request).
    • Handles vendor creation/modifications in IRIS/JDE (upon request).
    • Provides support and training to the finance and non- finance teams in the delegations/sites under her/his area of responsibility. 
    • Analyzes and work on the accounting comments (pre/post-closing comments, CTM Quarterly Comments, Distribution Tracking, Inventory, etc) and coordinate the replies with the concerned delegation/site under her/his responsibility. 

    Selection Requirements

    • CPA (Certified Public Accountant) in good standing.
    • Excellent Computer proficiency - Technically proficient in Microsoft Office environment – Excel, PowerPoint, Word, SharePoint and Erwin / Orbus)
    • Sound knowledge and experience in ERP (JD Edwards).
    • Minimum 3-5 years’ experience in Accounting/Finance position.
    • Experience in an international organization or NGO.
    • Excellent command of written and spoken English (Knowledge of French/Spanish/Arabic is an asset),
    • Strong organization, planning and analytical skills.
    • Able to work independently and under pressure with high levels of complexity.
    • Excellent interpersonal skills and capacity for collaborative teamwork across disciplines.
    • Hybrid working modalities (work on site preferred).

    What we offer

    • Diverse and humanitarian-minded workforce
    • An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide
    • Training opportunities
    • Flexible work schedule

    Application Reminders

    If this sounds like a good fit for you, kindly apply through the Apply now button below and attach a copy of your updated and comprehensive resume along with your motivation letter.
    -
    Deadline of Application: 31 December 2024
    Target Start Date: Immediately
    Office Address: 32/F BDO Life Megaplaza, 358 Sen. Gil Puyat Ave., Makati City, Philippines
    -
    Only shortlisted candidates will be notified.
    This vacancy is open for Philippine residents only.

14. Field Accountant (Spanish Speaker) (Manila Shared Services Centre , PH, 26891)

    What we do

    The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

    Purpose

    Accountant 2 is responsible for the management of field accounts payable and general ledger files, recording, analysing, and reconciling of all accounting records in JDE/IRIS. H/she is responsible for the financial closing and reporting of accounts of the delegations under her/his area of responsibility.

    Relationships

    • Internally interacts and works closely with the finance teams in the field delegations, teams in the Financial shared services and other internal stakeholders to be able to deliver the accounting services.
    • Externally, interacts with banks, suppliers, and tax authorities on a case-by-case basis.

    Accountabilities & Functional responsibilities

    • Receives invoices from the field delegations, verifies its quality and completeness.
    • Prepares and records accounting entries in the accounting software (IRIS/JDE/PPS) in timely manner.
    • Establishes and ensures accurate bookkeeping and archiving with appropriate supporting documents.
    • Performs the cash and bank reconciliations in IRIS/JDE on a regular basis.
    • Performs integrity checks of accounting entries and account balances.
    • Ensures accuracy and completeness of accounting transactions in accordance with financial procedures.
    • Ensures maintenance of sound accounting documentation to meet external and internal audit requirements.
    • Identifies anomalies or other issues and proposes solutions to his/her supervisor. 
    • Participates in annual and monthly closing activities.
    • Applies and complies with all administrative and financial procedures and deadlines.
    • Performs voucher matching of supply chain goods and performs CUPR adjustment entries to clear open receipts. 
    • Performs accounting corrections and adjustments when needed. 
    • Monitors, reconciles, and consolidates balance sheet accounts of Field delegations/sites. 
    • Prepares and consolidates monthly List of Accounts for Reconciliation and Confirmation (LARC). 
    • Prepares weekly/monthly or annually accounting reports as per the needs.
    • Uploads the finalized/validated accounting vouchers and supporting documents to Ms Azure. 
    • Performs other accounting tasks as directed by her/his supervisor.
       

    Additional Duties

    • Handles payments of invoices through on-line banking and monitor payment requests (upon request).
    • Handles vendor creation/modifications in IRIS/JDE (upon request).
    • Provides support and training to the finance and non- finance teams in the delegations/sites under her/his area of responsibility. 
    • Analyzes and work on the accounting comments (pre/post-closing comments, CTM Quarterly Comments, Distribution Tracking, Inventory, etc) and coordinate the replies with the concerned delegation/site under her/his responsibility. 

    Selection Requirements

    • CPA (Certified Public Accountant) in good standing.
    • Excellent Computer proficiency - Technically proficient in Microsoft Office environment – Excel, PowerPoint, Word, SharePoint and Erwin / Orbus)
    • Sound knowledge and experience in ERP (JD Edwards).
    • Minimum 3-5 years’ experience in Accounting/Finance position.
    • Experience in an international organization or NGO.
    • Excellent command of written and spoken English.
    • Professional Spanish proficiency is required.
    • Strong organization, planning and analytical skills.
    • Able to work independently and under pressure with high levels of complexity.
    • Excellent interpersonal skills and capacity for collaborative teamwork across disciplines.
    • Hybrid working modalities (work on site preferred).

    Our Values

    At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

    What we offer

    • Diverse and humanitarian-minded workforce
    • An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide
    • Training opportunities
    • Flexible work schedule

    Additional information

    If this sounds like a good fit for you, kindly apply through the Apply now button below and attach a copy of your updated and comprehensive resume along with your motivation letter.
    -
    Deadline of Application: 31 December 2024
    Target Start Date: Immediately
    Office Address: 32/F BDO Life Megaplaza, 358 Sen. Gil Puyat Ave., Makati City, Philippines
    -
    Only shortlisted candidates will be notified.
    This vacancy is open for Philippine residents only.

15. Warehouse Officer (Lashkar Gah (LAK), AF, 26859)

    Purpose

    Storekeeper 1 is responsible for the proper handling and storage of goods in the warehouse in accordance with standard operating procedures (SOPs).

    Accountabilities & Functional responsibilities

    • Receives and checks incoming goods against the delivery note and reports any issues.
    • Ensures that goods are properly stored, picked, packed and loaded and reports any issues.
    • Ensures that all the stored goods are properly labelled (expiry dates, batch numbers, manufacturer, etc.) and recorded.
    • Weighs and tallies goods during loading and unloading.
    • Updates bin cards and stock cards when supervising an inventory transaction.
    • Participates in inventory counts.
    • Keeps the facility's equipment and materials neat, clean and orderly and reports any issues.
    • Where required, ensures that temperatures are duly recorded.
    • May be called upon to supervise the Loaders or day workers.
    • Ensures that risks are mitigated by performing the controls assigned to his/her role as described in the Logistics Risk and Control Matrix

    Our Values

    • At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

    People management responsibilities

    No

    Scope & Impact

    • Geographical remit: local.

    Relationships

    • Internally, interacts with other logistics staff.
    • Externally, interacts with service providers and drivers.

    Certifications / Education required

    • Secondary school diploma.
    • Good command of English and local languages. 
    • Computer skills an asset.

    Professional Experience required

    • Minimum one year's experience in storekeeping.

16. Premises Manager 2 (800550) (Belgrade (BEL), RS, 26853)

    What we do

    The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

    Context & Purpose

    From a perspective of resources optimization and leadership management, the Premises Manager 2 is responsible for a premise’s portfolio of 1 delegation, 22 housing units for the mobile staff (data based on 2025 Budget), Storage and parking. S/He is the responsible of a team of 5 Domestic Staff and directly supervises the Premises Manager 1.

     

    • Head of Premises dpt.is in charge of the management of ICRC premises and infrastructure within Belgrade delegation and assumes ultimate accountability for all aspects of the premises management.
    • The premises management files are shared between the Head of Premises and the Deputy head of Premises (Premises Manger 1).
    • Head of Premises coordinates information flow within Premises dpt. and is main communicator with Mobile staff.

    Relationships

    • Internally, interacts with other ICRC employees and/or the users of ICRC premises.
    • Externally, interacts with municipal authorities, landlords, suppliers, service providers, etc.

    Accountabilities & Functional responsibilities

    Premises Management

    • Ensure compliance with the F&A Manual regarding the Premises management.
    • Manages the pool of premises; determines office space needs, plans, organises and allocates suitable accommodation to mobile staff and their families in compliance with Housing Policy.
    • Interacts regularly with service users in terms of collecting feedbacks related to the quality of service provided; analyses patterns regarding elements causing delegates’ discomfort in order to propose improvements and possible amendments to the Housing Policy
    • Regularly interacts with the delegation and RRN management to understand their plans in order to act timely in responding to their needs (enlargement or decrease of working space furniture, equipment)
    • Regularly interacts with other international organizations/representations in Serbia to exchange experience and best practice in premises management”.
    • Oversee lease agreements for premises in accordance with financial and operational requirements, ensuring compliance with established standards.
    • Performs Handover/Takeover with Landlord and Mobile staff concerned.
    • Initiates update and drafts Housing policy at least once a year and assures application of HP and Standard list of equipment.
    • Analyses premises set-up, including passive security measures in place, and proposes corrective measures where necessary.
    • Organises office set-up according to determined needs.
    • Organises Premises briefing with the newcomers.
    • Performs random checks of Premises occasionally and as per needs to ensure the proper functioning of services.
    • Establish and maintain relationships with landlords, external service providers, and suppliers to coordinate effective service delivery.
    • Approves premises supplies and supervises Premises stock.

    • Follows up on the requests received in the Premises STM, consolidates all maintenance activities, overseeing preventive and reactive maintenance tasks with landlords or external providers. Ensure timely completion of repairs and document actions as needed.
    • Develop and monitor the annual premises and maintenance budget, tracking all repair and service costs.
    • Supervises and controls premises/maintenance-related expenses and service costs.
    • Implement and oversee the outsourcing of domestic staff, selecting and contracting with reputable companies to ensure high-quality service delivery.

     

    Policies and SOPs

    • Conducts regular (at least twice per year) Real Estate market surveys.
    • Drafts and proposes revision and update of the Housing policy.
    • Keeps the Standard list of equipment periodically updated in line with local market and institutional provisions.
    • Implements an efficient tracking system of supplies, equipment, and office furniture to ensure inventory control and accountability.
    • Ensure her/his own commitment to digital archiving SOPs and amend accordingly.

    Lease Management

    • Negotiate and manage Lease Agreements, including renewals or terminations.
    • Co-validates Lease agreements and respective AoE requests ensuring compliance with financial rules.
    • Prepares Selection table to document final selection
    • Co-approves Premises Vendors
    • Interacts with Property-owners and concerned staff.
    • Validates answers to all audit comments related to premises.

     

    Safety & Security

    • Ensures implementation of passive security of ICRC buildings and ensure alterations when needed.
    • Ensure maintenance requests are carried out within local safety and security standards.
    • Ensure that all staff members operate in a safe environment.
    • Ensures that a register of all hazardous chemicals in use on the site is developed and maintained and ensure that all staff who use the chemicals are aware of how they should be safely used and stored.
    • Work closely with logistics regarding premises related construction projects including contracts proofreading, requesting amendments and proposals.
    • Participate in Conducting sustainability audit and share statistics to generate report. 

    People management responsibilities

    • Supervises the work of Premises team – Premises Manager and five Domestic Staff
    • Understands and supervises the Performance Management & Development (PMD) activities for employees under their supervision.
    • Engages in ongoing and continuous feedback and support, particularly for employees under their supervision, but also other staff members.
    • Organizes regular meetings within their team to ensure optimal coordination of the work and proper flow of information.
    • Ensures that job descriptions for employees under their supervision are up to date; seeks feedback and support from the HR Department if needed.
    • Plans and coordinates the annual leave of the employees under their supervision ensuring continuity of the operations throughout the year and making sure that there are no outstanding holiday balances at the end of the year.
    • Coordinates and supports the employees under their supervision in their personal development by coaching and advising them on internal and external training and development possibilities.

    Additional duties

    • Follows up on all work-related messages and correspondence with the relevant contacts and departments.
    • Is aware of the delegation’s objectives and has a good knowledge of the Movement and other contacts relevant to the position.
    • Collects and shares information so as to improve the ICRC’s understanding of the environment and humanitarian trends and responses.
    • Represents the ICRC in an appropriate way during activities, in meetings and in the field, and avoids any activity that may reflect negatively on the ICRC’s image.
    • Takes responsibility for their own professional learning and development.
    • Assumes duties of her/his subordinate during her absence.

    Reports to (role)

    • Finance & Administration Manager (Belgrade Regional Delegation)

    Required profile

    • Educational background in hotel management, Business Administration, Property Management, Facilities Management, or related filed.
    • Extensive experience in hotel managementa, property management, facilities management, or hospitality.
    • Strong client orientation.
    • Excellent communication skills.
    • Solution oriented.

    Additional information

    • Working rate: 100% (1 FTE)
    • Starting date: January 2025
    • Location: Belgrade Regional Delegation (Vladimira Popovica 38-40, Novi Beograd)
    • Hardship : H0
    • Job code : Premises Manager 2 (800550)
    • Length of assignment: Open-ended contract
    • Type of position: Resident position (the vacancy is open only for persons with Serbian citizenship or personal work permit in the Republic of Serbia)
    • Application deadline: 27 November 2024

17. Burmese Interpreter (Geneva (GVA), CH, 20835)

    What we do

     

    The International Committee of the Red Cross (ICRC) works worldwide to provide humanitarian protection and assistance to people affected by conflict and armed violence. We take action in response to emergencies and at the same time promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

     

    Role description

     

    Visiting detainees, re-uniting families separated by conflict, organising emergency relief aid and talking to combatants about their responsibilities under the Geneva Conventions are all in day’s work for the ICRC. As an interpreter, you will be the vital communication link enabling ICRC delegates to carry out these protection-related activities.

     

    Main responsibilities

     

    • Oral interpretation: from Burmese to English and vice versa during confidential interviews with people deprived of liberty, ICRC institutional dissemination, ICRC dialogue with authorities, activities to establish the family links which includes delivering Red Cross messages, family tracing and visits to families of detainees
    • Written translation: translation of Burmese language (newspaper articles, correspondence, etc.) into written English
    • Analysis and reporting as required: analysis of conditions of detention, security and other matters relating to the ICRC's mandate

     

    Desired profile and skills

     

    • Excellent command of the Burmese and English language
    • 2 years of professional experience. Previous interpreter or translator experience is an advantage
    • Strongly motivated by humanitarian work
    • Able to work under pressure in a potentially dangerous environment
    • Open-minded and adaptable
    • University education/degree in interpretation or translation is an advantage

     

    Our operational & field constraints

     

    • In line with the principle of neutrality, the ICRC does not assign personnel to a country of which they are nationals
    • Candidates must be in good health and will have to do a medical check-up prior to departure in the field
    • Candidates must possess a driving licence (for manual transmission vehicles)
    • Candidates must be prepared to accept unaccompanied postings (i.e. no spouse, partner, children or dependents) for the first two missions (minimum 12 months each)  or total of 24 months

     

    What we offer

     

    • Rewarding work in a humanitarian and multicultural environment
    • A two-week orientation course and other opportunities for further in-house training
    • Attractive social benefits
    • Length of assignment: 12 months
    • Join an ICRC talent pool and be considered for future assignments elsewhere

     

     

    The ICRC values diversity and is committed to creating an inclusive environment. We welcome applications from all qualified candidates!

     

18. Learning Solutions Manager (Geneva (GVA), CH, 26840)

    About the ICRC

     

    The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with the National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

    Purpose Of The Role

     

    The Learning Solutions Manager leads and oversees the ICRC’s learning and development ecosystem, infrastructure, and digital production. This role ensures coherence and strategic alignment across learning initiatives, encompassing both institutional and specialized/métiers learning programs.

     

    The Learning Solutions Manager maintains oversight of the quality and relevance of each training initiative, ensuring that objectives, methods, tools, content, and media are thoughtfully developed and effectively implemented to meet organizational goals.

    Main Duties & Responsibilities

     

    • Leads the analysis and assessment of ICRC’s functional learning needs.
    • Oversees the design and development of learning programs for institutional and high-priority training.
    • Guides the creation, evolution, and renewal of the global learning and development portfolio for all staff.
    • Manages the alignment of training programs within the ICRC’s Learning and Development (LnD) ecosystem; leads the Learning Advisory Board (LAB) and learning practitioner communities.
    • Collaborates with the Monitoring & Evaluation Manager to ensure quality standards and evaluation frameworks for learning initiatives.
    • Represents the Learning and Development Division in key forums and meetings, advocating for best practices and recommendations.
    • Partners with the LnD Application Manager to drive development, deployment, and integration of technical infrastructure (learning management systems, digital production tools, and other training platforms).
    • Monitors relevant technological advancements, needs, and trends in learning, conducting benchmarking of key competitors and suppliers in humanitarian services to inform future strategies.
    • Champions the 70/20/10 learning model across the organization.
    • Leads and supports the Learning Solutions Unit/DLPC team (12 people, with 2 direct reports).
    • Serves as a functional reporting line for the Digital Learning Officer (DLO) team leader, ensuring consistency in methods and practices within the DLO team.

    Relationships & Scope

     

    • Internal Relationships: Engages with all Learning and Development Division units, other functional training entities, and the Learning Council.
    • External Relationships: Connects with suppliers and think tanks on learning and techno-pedagogical development and shares insights with sector counterparts in learning technologies.
    • Geographical Scope:Global Remit
    • Reporting Line: The role reports to the Head of Learning & Development
       

    Education and Experience Required

     

    • Education: Master’s degree in learning, techno-pedagogy, or a related field or at least 10 years of experience in a similar role.
    • Professional Experience: 12-15 years of professional experience, particularly in learning and development, ideally in humanitarian services.
    • Language Proficiency: Fluent in English and French; additional languages are advantageous.
    • Technical Skills: Strong IT knowledge, encompassing both hardware and software competencies.
    • Domain Expertise: In-depth knowledge of learning solutions, tools, and methodologies; familiarity with functional training interventions is a plus.
    • Management Skills: Proven experience in business case development, project management, and change management.
    • Knowledge Management: Familiarity with knowledge management principles and social media technologies.
    • Learning Technologies: Advanced proficiency in learning technologies, with the ability to leverage them effectively for organizational development.

    Key & Functional Competencies

     

    Key Competencies:

     

    • Leadership
    • Accountability
    • People Management
    • Teamwork and Collaboration
    • Representing the ICRC
    • Beneficiary and Client-focused

     

    Functional Competencies (Proficiency Level):

     

    • Design of Learning Programmes: Expert
    • Organization Development and Effectiveness: Advanced
    • Production of Learning Resources: Advanced
    • Technological Awareness: Proficient
    • Program Management: Advanced
    • Stakeholder Management: Advanced
    • Advisory and Consultancy: Advanced
    • Planning, Forecasting, and Budgeting: Advanced

    Additional Information

     

    • Location: Geneva*
    • Type of Assignment: Long-Term Assignment
    • Activity Rate: 100%
    • Grade: C2
    • Target Starting Date: March 2025
    • Application Deadline: Sunday, 24 November 2024
    • Recruiter: Yana Makaveeva

    
     

    Are you ready to take the next step in your career? Apply now!

    
     

    The ICRC values diversity and is committed to fostering an inclusive working environment. We warmly welcome applications from all qualified candidates.

    
     

    *Please note that relocation support is not provided for this position.

    Our Values

     

    At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviours based on these shared values.

     

    For more information on the ICRC values, please visit this page.

19. SCMS Associate (Geneva (GVA), CH, 26762)

    What we do

     

    The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

    Purpose of the position

     

    This position will focus primarily on the capacity-building function of the Security and Crisis Management Support unit's work. The Security and Crisis Management Support unit provides a series of courses on security and crisis management for ICRC staff in the field, oversees the content of personal security training for field personnel, contributes to the training provided by other units within the ICRC and provides tailored training modules and workshops.

    Accountabilities and Functional responsibilities

     

    • Support the continuity and resumption of capacity building activities which have been affected during the COVID-19 Crisis
    • Responsible for incorporating into SCMS-led trainings the Gender, Diversity, Inclusion (GDI) dimension and exploring the relevancy to create a training module
    • Collaborate with our Learning and Development department in Geneva and with our regional training centers to support the delivery of these courses. Update, organize course materials, assist the targeted program participants, send invitations to staff for training, and maintain course archives
    • Co-facilitate courses, drills and workshops held in Geneva and online and help improve our didactic techniques
    • Contribute to the development of a number of didactic tools produced by the SCMS unit to assist staff in the management of security and safety risks, including videos and virtual reality tools, such as our newly developed Safety and Security Risk Management videos
    • Support internal communication pieces on the Security Wiki and the ICRC Intranet to highlight the work of the unit to other departments and field delegations
    • In the face of operational and security crises, support the running and minute-taking of Crisis Team meetings

    Desired profile and skills

     

    • Relevant work experience (including internships, volunteering work) but not more than 2 years of work experience in total, including traineeships (applicants with more than this will automatically be excluded from consideration)
    • Experience organizing and/or facilitating workshops, conferences, or training courses
    • Insight into the ICRC and its mandate, and an understanding of the wider Red Cross Red Crescent Movement
    • Demonstrated interest in the field of security, risk management, or crisis management and response
    • Excellent written and verbal communication skills in English essential. Working proficiency in French an asset, including additional command of any of the following languages: Arabic, Russian or Spanish
    • Strong analytical and organizational skills
    • Creativity and resourcefulness in finding solutions
    • Flexible and adaptable

    Additional information

     

    • Type of role: Traineeship
    • Working rate: 100%
    • Starting date: [[17/02/2025]]
    • Location: [[Geneva]]
    • Job level: [[Ungraded]]
    • Length of assignment: [[12 months (until 17th Feb 2026)]]
    • Visa/Permit: Legitimacy card provided
    • Relocation: Not provided for traineeships
    • Gross monthly salary: 3,891.00 CHF/month
    • Application deadline: 25th November 2024
    • Application documents required: diplomas, work certificates, scan color of passport - please upload it on your profile
      
      The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.

20. Service Delivery Manager for Invoice to Pay (Manila Shared Services Centre , PH, 26846)

    What we do

    The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

    Purpose

    Service Delivery Manager 1 oversees specialized functional support teams of Accounts payable, the travel and expenses, and treasury, Insurance and International Retirement Saving plan (IRSP). The role involves managing service delivery, promoting customer satisfaction, implementing process improvements, and ensuring adherence to service level agreements (SLAs), and ensures the maintenance and implementation of the Statement of work (SOW) and the Key Performance Indicators (KPIs). Additionally, the role collaborates with various stakeholders to refine processes and manage expenses and budgets and ensure the overall efficiency and effectiveness of the services.

     

    On the functional side, he/she is responsible for the overall accounting data produced and/or validated by the Accounts payable, the travel and expenses, and treasury, Insurance and International Retirement Saving plan (IRSP) teams, in compliance with internal procedures. H/she is responsible for the accuracy and completeness of the financial closing and reporting of accounts of the services under her/his area of responsibility.

    Relationships

    • Internally interacts and works closely with the different teams in the Financial shared services, HQ stakeholders and other internal stakeholders to be able to deliver the services. In addition, s/he interacts with cross-functional teams to optimize operational processes and enhance service quality.
    • Externally, interacts with banks, suppliers, tax authorities, shared service centers, other relevant government offices, humanitarian, or international organizations when the need arises.

    Accountabilities & Functional responsibilities

    Service Delivery

    • Has full responsibility for service delivery and business continuity for the Accounts payable, the travel and expenses, and treasury, Insurance, and International Retirement Saving Plan (IRSP).
    • Identifies and prioritizes service improvements and propose changes.
    • Leads the transition of new services to the finance shared services in collaboration with the relevant functions and specialists.
    • Manages the expense and budget of the services and escalate timely to her/his supervisor when there is over or under implementation.
    • Ensures that the provisions in the SLA and SOW are fully implemented and maintains an updated catalogue of services.
    • Establishes the appropriate governance for managing and monitoring SOWs and Key performance Indicators (KPIs) with the relevant stakeholders.
    • Manages the capacity required to deliver the services within the service catalogue and ensures customer satisfaction.

     

    Functional Delivery

    • Overall accountable for the quality and accuracy of the accounting data entry and reporting for the services under her/his area of responsibility.
    • Supervises the team leaders who oversee the Accounts payable, the travel and expenses, and treasury, Insurance, and International Retirement Saving Plan (IRSP) services.
    • Ensures seamless and accurate communication flow among the team leaders, other teams with in FSS and the clients.
    • Designs, writes, and implement an internal control system that guarantees reliable accounting data and their compliance with legal and international financial reporting standards (IFRS). Maintains and communicates related documents.
    • Oversees the accurate bookkeeping and archiving with appropriate supporting documents for all services.
    • Performs high level integrity checks of accounting entries and account balances for the services under her/his responsibly.  
    • Oversees the maintenance of sound accounting documentation to meet external and internal audit requirements for all services under her/his responsibility.
    • Offers solution to any reported anomalies or other issues on timely basis and escalate it to his/her supervisor if the case is complex. 
    • Oversees the annual and monthly closing activities both in terms of meeting deadlines and ensuring quality of accounting data for the services under her/his responsibility.
    • Accountable for the support and training of his/her teams, the finance and non- finance teams about the services under her/his area of responsibility. 

     

    People Management Responsibilities

    • Understands and supervises the Performance Management & Development (PMD) activities for employees under their supervision.
    • Makes sure that deadlines for the PMD cycle are met.
    • Engages in ongoing and continuous feedback and support, particularly for employees under their supervision, but also other staff members.
    • Organizes regular meetings within their team to ensure optimal coordination of the work and proper flow of information.
    • Ensures that job descriptions for employees under their supervision are up to date; seeks feedback and support from the HR Department if needed.
    • Plans and coordinates the annual leave of the employees under their supervision ensuring continuity of the operations throughout the year and making sure that there are no outstanding holiday balances at the end of the year.
    • Coordinates and supports the employees under their supervision in their personal development by coaching and advising them on internal and external training and development possibilities.

    Selection Requirements

    • CPA (Certified Public Accountant) in good standing.
    • Minimum 8-10 years’ experience in Accounting/Finance position.
    • Minimum 3-4 years’ leading/managing a team in a shared service centre.
    • Experience in the management of Accounts Payable, Travel and Expense, Treasury, Insurance, and International Retirement Saving Plan (IRSP).
    • Excellent Computer proficiency - Technically proficient in Microsoft Office environment – Excel, PowerPoint, Word, SharePoint and Orbus.
    • Sound knowledge and experience in ERP (JD Edwards and PeopleSoft).
    • Certification in Lean management / Lean Six sigma at Green/Black belt level will be an advantage.
    • Experience in process mapping, analysis, and quality reviews.
    • Experience in an international organization or non-governmental organizations.
    • Experience in change management, managing critical clients and good negotiation skills.
    • Excellent command of written and spoken English (Knowledge of French/Spanish/Arabic is a strong asset)
    • Experience in managing regional accounting is a strong asset.
    • Experience in establishing goals, Key performance indicators (KPIs) and Service Level agreements (SLAs).
    • Knowledge of internal control systems and best practices in financial accounting.
    • Strong organization, planning and analytical skills.
    • Excellent interpersonal skills and capacity for collaborative teamwork across disciplines.
    • Hybrid working modalities (on site work preferred).

    Our Values

    At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

    What we offer

    • Diverse and humanitarian-minded workforce
    • An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide
    • Training opportunities
    • Flexible work schedule

    Application Reminders

    If this sounds like a good fit for you, kindly apply through the Apply now button below and attach a copy of your updated and comprehensive resume along with your motivation letter.
    -
    Deadline of Application: 30 November 2024
    Target Start Date: Immediately
    Office Address: 32/F BDO Life Megaplaza, 358 Sen. Gil Puyat Ave., Makati City, Philippines
    -
    Only shortlisted candidates will be notified.
    This vacancy is open for Philippine residents only.